In an ever-connected world of technology, the best IT solutions often travel in pairs. One of the latest IT pairings is unified communications (UC) and voice over IP (VoIP). Since UC and VoIP involve similar technologies that are already integrated, the resulting single solution is a highly integrated and advanced ecosystem of communications.
Make Collaboration Easier
With new business and productivity apps and solutions released on a daily basis, business users want access to the broadest range of communication options in order to contact their colleagues. The benefits of pairing the diverse multimedia tools offered by unified communications (including combinations of email, voice mail, video and web conferencing, instant messaging, group messaging, fax, and more) with the convenience of VoIP are abundant for both IT and end users. Adopt these solutions simultaneously to produce a communications environment that is more flexible, user-friendly, and less resource-constrained.
- More Opportunities for Communication: When paired, UC and VoIP provide all users, whether remote or on site, with the most options for contacting each other. UC tools enable employees to further leverage VoIP tools and vice versa. While each of these solutions provides a range of options for communications when adopted as a single platform, they are certainly more powerful when unified.
- Improved Usability: Many tools offer a centralized platform for managing both UC and VoIP tools. Considering the plethora of COTS tools sitting on the virtual shelves of IT administrators and end users, integrated interfaces are beneficial for both parties. New technology is useful, but it can be complicated and expensive to manage multiple tools serving different purposes. Reduce the administrative burden for IT and the end-user learning curve by leveraging UC and VoIP in tandem.
- Better Bandwidth: One of the most universal pain points in a communications environment is resource strain. Common complaints include overpowered cellular networks, slowInternet, or sluggish fax machines. A major benefit of pairing UC and VoIP is the ability to offer users maximum choice in their communications method. This helps ensure that employees have the instant ability to send a pricing quote, contact an important client, or access a relevant document — or perform all three of these tasks at once. No one has time to wait for a slow connection to go through or for an outage to be resolved. Spreading out multimedia communications over multiple protocols is a smart way to reduce the strain on individual networks.
UC and VoIP make a complementary and powerful pair, and it is no surprise that IT organizations are increasingly implementing platforms that combine these two concepts. In addition to being user- and budget-friendly, a single unified system can help businesses reach new levels of communication and collaboration.