Mobility and the ability to access information rapidly are basic expectations of today’s workforce. Considering the interconnectivity of humans, hardware, and data, it’s no surprise that organizations have difficulty satisfying this high-tech generation of workers. Following are a few tips that can help.
Make Logical Decisions About Brand New Tech
Adopting every new software package or trendy device that reaches the market is not necessarily the right move. Switching gears to new tools constantly may frustrate workers who were slow to adapt to the last change. Collaboration is much easier if users have a voice in how it is done. Use software and device solutions that make sense and perhaps have been recommended by staff members.
Let Go of Antique Tech
Just as new tech may not always be a good fit, it is sometimes necessary to part with old tools and technology if they no longer support mobility and interaction. Regularly assess the tools and equipment that are being used to conduct business to ensure that they are still relevant and powerful.
Do different operational systems seem to overlap too much or not interact at all? Do customer support reps have to switch systems or screens often to properly help a customer? In those instances, efficiency and productivity are being sacrificed on a minute-by-minute basis. Software suites should solve more than one problem or allow many systems to interact and share data.
Embrace Texting for Business
Today’s workforce finds great value in texting customers and coworkers and even for supervisory interaction. Texting can be an easy method to get a message across without wasting valuable time. Construct a thoughtful texting policy that allows employees to communicate effectively but appropriately.
Provide the Right Tools and Information
If a company fails to provide useful tools, employees will often resort to using their own phones or tablets to get the information they need. They may use untrusted or unsafe applications, thereby creating security issues. By providing a clear bring your own device (BYOD) policy and asking employees to contribute ideas for potential team tools, security risks can be reduced or avoided.
Ensuring that employees have easy access to any information they may need means more productive, less stressed workers. Utilizing a secure company intranet resource makes information accessible and invites collaboration.
Supporting the mobility needs of today’s workforce does not have to be expensive or complicated. Select the right tools for the job and engage the employee pool to create the most efficient and productive operation possible.