5 Unified Communications Features Every Business Should Have

Unified CommunicationsUnified communications (UC) has revolutionized telephony systems for enterprises. Outdated phone systems that use legacy technologies are officially obsolete, and continuing to use them can actually inhibit a business’s ability to grow and respond to the dynamic needs of its customers and clients.

Companies that are ready to make the switch to UC solutions should be sure to look for these five key features:

On-the-Go Accessibility

Today’s world is a dynamic and mobile place, and the most efficient and effective UC systems offer access to users wherever and whenever there’s an Internet connection available. Mobility features allow employees and customer service representatives to be productive and available beyond their desks, and that’s an increasingly valuable feature as traditional ways of doing business continue to change.
Enhanced Efficiency and Productivity

UC solutions allow employees to customize their outbound and inbound call protocols in ways that are far more flexible than the possibilities offered by legacy systems and operator-assisted networks. Some of these possibilities include:

  • Applications that offer real-time inbound and outbound call control
  • Teleconferencing capabilities
  • Customized hold and priority sequencing features

These tools can all be configured to prioritize customer service objectives while giving employees creative solutions with pinpoint control.

Easy Compatibility

Compatibility was a major issue in the early days of UC, with devices from different manufacturers sometimes posing problems when connected to a single network. However, compatibility has come a long way in the past few years, and systems that support devices from various manufacturers can often save businesses a significant amount of money.

Even better, enhanced compatibility enables organizations to pick and choose the devices that best meet their specific needs without needing to worry about which manufacturer produces it. This gives the system superior flexibility and a wider range of performance capabilities.
Remote Support

The nature of the office is changing. People are telecommuting in growing numbers, and it’s common for even smaller enterprises to maintain staff at multiple locations. UC systems ensure that all employees, no matter where they’re working, have access to the same suite of performance and productivity features.
Value for Investment

A lot of businesses are tempted by UC systems with low up-front costs, but it’s important to carefully calculate how much value the system will deliver in the long term relative to its price. Businesses should be particularly aware of add-on features and hidden costs. In most cases, it’s better to invest a little more up front in exchange for cost certainty and predictability going forward.

ROI Networks offers a complete range of advanced UC solutions, loaded with the essential features businesses need to stay competitive in a dynamic and constantly changing environment. Please contact us today to learn more about our wide range of available UC products and service packages.

4 Key Elements to Consider When Searching for an Enterprise Data Security Solution

SecuritySecurity rightfully remains a top concern for tech-side executives and IT personnel, especially given recent trends towards cloud computing and big data. While these applications have created new types of external threats, organizations also need to be aware of the risks posed by insiders. Well-designed data security plans anticipate both scenarios and deliver purpose-built solutions.

It’s normal to be wary when dealing with sales agents who are pushing specific security solutions, as they often have their own agendas. Knowing the right features to look for is the key to breaking past the sales jargon and securing a data protection solution that’s right for the unique needs of an organization.

With that in mind, here are some indispensable tips for finding an effective enterprise data security solution that delivers good value:

Beware of Rock-Bottom Up-Front Costs

Some vendors push security solutions with price tags that seem too good to be true, which they justify by claiming that the solution is relatively light on software needs, allegedly accounting for its low cost. Such offers should be received with skepticism.

When it comes to costs, it’s essential to look beyond the up-front expenditures and into cumulative fees. How much will it cost, in total, to run this security package for a year, or for its expected lifetime? Will it require additional human or IT resources? Does it offer savings potential? If so, how much?

Account for the Risks Posed by Privileged Insiders

No business wants to consider the possibility that many serious security risks originate with its own employees, but this is, unfortunately, the case. Privileged insiders can compromise data knowingly or unknowingly, so it’s essential to find a solution that introduces critical checks and balances.

The best way to keep an eye on the activities of privileged insiders is to implement a security system that tracks local access to critical data. Here are some specific features to look for:

  • The ability to identify attempts of unauthorized users to access local networks
  • Controls that facilitate the blocking of users or activities that may compromise data
  • Dynamic masking features that prevent sensitive information from being distributed outside the network
  • Quarantine capabilities that identify and isolate privileged insiders who knowingly compromise company information

Read the Fine Print

When it comes to license agreements, some vendors will insist that a particular package is unlimited when, in reality, the package carries restrictions. One common example is a security solution with an “unlimited” license that allows IT teams to monitor any number of sources but has strict caps on the number of authorized collectors.

To be sure an unlimited solution is truly what it claims to be, read the fine print and follow up by questioning the vendor about anything that doesn’t seem clear.
Remember: It Only Takes One Attack

Businesses with incomplete security solutions in place shouldn’t delay in taking action. It only takes one attack to create serious complications, and the possibility of suffering costly losses is elevated the longer a business goes without a comprehensive data protection plan.

The professionals at ROI Networks specialize in helping enterprises of all sizes safeguard their data. To learn more about ROI’s advanced suite of enterprise security solutions, please contact us today.

Hackers in Healthcare: Strong in 2017

HackersEvery year brings a fresh new set of security threats and tactics by hackers, and 2017 promises to be no different. Experts in the industry predict that healthcare organizations will continue to be a preferred target for breaches, identity theft, and cyberspying attempts.

Evolution

As cybervillains and hackers develop new strategies and shift between infiltration methods, organizations must also evolve in their security planning. Analytical data can be used to show anomalies and trends that will predict an impending incident. Constantly adding new hack profiles and defenses as well as adopting the most current protection methods reduces the likelihood of a hack’s success.

Desirable Assets

The reason that the healthcare industry is so attractive to cybercriminals is the immense amount of private data that is housed by providers and insurance companies. Consider the information that must be filled out for a simple doctor visit due to a cold. From employment information to social security and credit card numbers, addresses, and insurance policy numbers, data can be easily used for identity theft or medical fraud and spell financial disaster to victims. This data is incredibly valuable on the black market and has proven itself to be easily attainable.

Size Doesn’t Matter

Healthcare organizations large or small may be the target of hackers. Smaller, less tech-savvy providers may fall prey more easily to phishing and malware. Larger businesses could be slow to update their protection software and miss an infiltration attempt. Vendors with lackadaisical practices could cause gaps where systems connect.

Different Aim

While insurers were a common target over the past couple of years, it’s likely that hospital network breaches will increasingly be the objective for thieves in 2017. Given the myriad of old systems and rapid pace of a busy hospital, chances are good that a criminal can stumble upon one vulnerable entry point.

Other Predictions to Note

Some successful hack methods will persist, such as the use of ransomware where company assets are held hostage until a fee is paid to release the records. Effective training programs and internet filters may help reduce exposure to these programs, but the level of expertise displayed by hackers makes it extremely difficult to avoid all attempts.

Healthcare organizations will begin to feel the aftereffects of previous breaches in the form of old passwords and login credentials being used to attempt access across the industry. Government regulations will evolve to penalize hospitals for noncompliant security practices.

The coming year will be a test of defenses across the healthcare industry. Technical resources must be observant, tactical, and prepared for whatever inventive methods hackers will employ. Multi-factor authentication, thorough vendor vetting, and constant evolution of security standards are imperative in this new world of dark web crime. For more information on protecting your company network, contact ROI Networks today.

BYOD Options: The More, the Messier

BYODOrganizations are finding increasing value in allowing a wider array of devices to be used for company business. From improved worker satisfaction and productivity to reduced communications equipment costs, this simple perk makes a surprising difference. Before implementing a flexible bring your own device (BYOD) program, a number of key factors must be considered to protect company interests.

Security Provisions

One of the most concerning issues for organizations considering a BYOD program is the perceived lack of control over the device, especially as it relates to security. Any equipment capable of accessing company networks or data represents a point of risk of exposure. An important part of a successful device strategy is to dictate certain requirements for all devices involved.

For example, the policy may call for active anti-virus applications on any devices that will be used. Access to sensitive data may be configured so that a VPN tunnel must be used rather than straight access from a suspicious hotspot or public Wi-Fi. A PIN or password on the device could be another requirement. These types of tactics allow any device to be used with less risk of data loss or compromise.

Employee Training

In some cases, data breaches result from a lack of employee training. Without being educated on why public hotspots could be dangerous, a worker may not think twice about connecting to their work email from the coffee shop’s Wi-Fi. Teaching staff about phishing, rogue applications designed to collect payment and authorization information, and ways to physically protect devices from being lost or stolen increases their awareness. Giving them the tools to help protect the company and themselves minimizes the chance of a security incident from a BYOD connection.

Manageability

Another troublesome “control” issue within BYOD programs is how to terminate access if an employee leaves. Removing company data, applications, and connectivity may seem impossible. However, with today’s mobile device management tools this task becomes painless and efficient. Devices that are lost or stolen can be deactivated or wiped, access can be deleted, and sensitive information tightly secured.

Application Selection

Last but not least, choosing the right applications for use across the company is a necessary part of the BYOD conversation. For example, applications that are strictly on-premise or legacy are going to be out of reach for most, if not all, mobile devices. Ensure that cloud applications are secure and compatible with other company systems before choosing to implement them.

BYOD programs take significant burden off of IT personnel who would ordinarily be inundated with acquiring, provisioning, supporting, configuring, and deactivating devices. Workers get more done with hardware they’re most familiar with and enjoy the freedom to use their preferred devices. Flexible BYOD strategies can be quite effective with an appropriate measure of preparedness. For more information on creating effective mobile policies, contact ROI Networkstoday.

ROI Networks at a Glance

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