Unified communications (UC) has revolutionized telephony systems for enterprises. Outdated phone systems that use legacy technologies are officially obsolete, and continuing to use them can actually inhibit a business’s ability to grow and respond to the dynamic needs of its customers and clients.
Companies that are ready to make the switch to UC solutions should be sure to look for these five key features:
Today’s world is a dynamic and mobile place, and the most efficient and effective UC systems offer access to users wherever and whenever there’s an Internet connection available. Mobility features allow employees and customer service representatives to be productive and available beyond their desks, and that’s an increasingly valuable feature as traditional ways of doing business continue to change.
Enhanced Efficiency and Productivity
UC solutions allow employees to customize their outbound and inbound call protocols in ways that are far more flexible than the possibilities offered by legacy systems and operator-assisted networks. Some of these possibilities include:
- Applications that offer real-time inbound and outbound call control
- Teleconferencing capabilities
- Customized hold and priority sequencing features
These tools can all be configured to prioritize customer service objectives while giving employees creative solutions with pinpoint control.
Compatibility was a major issue in the early days of UC, with devices from different manufacturers sometimes posing problems when connected to a single network. However, compatibility has come a long way in the past few years, and systems that support devices from various manufacturers can often save businesses a significant amount of money.
Even better, enhanced compatibility enables organizations to pick and choose the devices that best meet their specific needs without needing to worry about which manufacturer produces it. This gives the system superior flexibility and a wider range of performance capabilities.
The nature of the office is changing. People are telecommuting in growing numbers, and it’s common for even smaller enterprises to maintain staff at multiple locations. UC systems ensure that all employees, no matter where they’re working, have access to the same suite of performance and productivity features.
Value for Investment
A lot of businesses are tempted by UC systems with low up-front costs, but it’s important to carefully calculate how much value the system will deliver in the long term relative to its price. Businesses should be particularly aware of add-on features and hidden costs. In most cases, it’s better to invest a little more up front in exchange for cost certainty and predictability going forward.
ROI Networks offers a complete range of advanced UC solutions, loaded with the essential features businesses need to stay competitive in a dynamic and constantly changing environment. Please contact us today to learn more about our wide range of available UC products and service packages.