5 Unified Communications Features Every Business Should Have

Unified CommunicationsUnified communications (UC) has revolutionized telephony systems for enterprises. Outdated phone systems that use legacy technologies are officially obsolete, and continuing to use them can actually inhibit a business’s ability to grow and respond to the dynamic needs of its customers and clients.

Companies that are ready to make the switch to UC solutions should be sure to look for these five key features:

On-the-Go Accessibility

Today’s world is a dynamic and mobile place, and the most efficient and effective UC systems offer access to users wherever and whenever there’s an Internet connection available. Mobility features allow employees and customer service representatives to be productive and available beyond their desks, and that’s an increasingly valuable feature as traditional ways of doing business continue to change.
Enhanced Efficiency and Productivity

UC solutions allow employees to customize their outbound and inbound call protocols in ways that are far more flexible than the possibilities offered by legacy systems and operator-assisted networks. Some of these possibilities include:

  • Applications that offer real-time inbound and outbound call control
  • Teleconferencing capabilities
  • Customized hold and priority sequencing features

These tools can all be configured to prioritize customer service objectives while giving employees creative solutions with pinpoint control.

Easy Compatibility

Compatibility was a major issue in the early days of UC, with devices from different manufacturers sometimes posing problems when connected to a single network. However, compatibility has come a long way in the past few years, and systems that support devices from various manufacturers can often save businesses a significant amount of money.

Even better, enhanced compatibility enables organizations to pick and choose the devices that best meet their specific needs without needing to worry about which manufacturer produces it. This gives the system superior flexibility and a wider range of performance capabilities.
Remote Support

The nature of the office is changing. People are telecommuting in growing numbers, and it’s common for even smaller enterprises to maintain staff at multiple locations. UC systems ensure that all employees, no matter where they’re working, have access to the same suite of performance and productivity features.
Value for Investment

A lot of businesses are tempted by UC systems with low up-front costs, but it’s important to carefully calculate how much value the system will deliver in the long term relative to its price. Businesses should be particularly aware of add-on features and hidden costs. In most cases, it’s better to invest a little more up front in exchange for cost certainty and predictability going forward.

ROI Networks offers a complete range of advanced UC solutions, loaded with the essential features businesses need to stay competitive in a dynamic and constantly changing environment. Please contact us today to learn more about our wide range of available UC products and service packages.

How VoIP Supports a More Dynamic and Cooperative Company Culture

shutterstock_292470602Voice over Internet Protocol (VoIP) continues to be embraced with open arms in the business world. Companies typically cite its low cost and simple implementation as primary reasons for its adoption, but a third factor has emerged as a major driver of growth. VoIP technologies offer a wide range of collaboration tools that help businesses boost their productivity, improve collegiality, and ultimately become more agile and responsive to shifts in commercial dynamics.

VoIP Features that Support Collaboration

Traditional land lines suffer from major limitations when it comes to collaboration. The only collaborative feature they typically offer is conference calling, and given the way mobile technologies have changed work habits it is becoming increasingly difficult to justify committing to such constraints. VoIP technologies offer far superior flexibility and allow employees to work together in ways that simply weren’t possible a generation ago.

VoIP can enhance collaboration in the following ways:

  • Excellent accessibility. One of the most attractive aspects of VoIP services is that they are accessible from virtually any Internet-connected location, making collaboration possible without requiring employees to be tethered to their desks. With mobility becoming an increasingly common feature of today’s work forces, an investment in VoIP helps provide employees with low-cost, high-reward productivity tools.
  • Improved workplace flexibility. The accessibility of VoIP has led to vastly improved flexibility. From telecommuting to business travel, VoIP facilitates creative solutions for the modern business environment.
  • Integrated tools.VoIP technologies are able to integrate a wide variety of discrete applications into their infrastructure, putting a much broader range of functions at the fingertips of employees. This can improve everything from customer service initiatives to supply chain and relationship management.
  • Easier and more dynamic conferencing.VoIP facilitates much more than just voice communications; businesses can also use it for video conferencing and virtual boardroom applications. VoIP-based video collaboration bridges geographic gaps and brings people together more cost-effectively and efficiently than any other tool currently available.

The benefits of VoIP extend beyond these practical perks into the realm of company culture. Using technology to create a more collaborative environment encourages creativity, cooperation, and collegiality among coworkers, helping the whole organization grow, thrive, and move in unison toward greater professional achievement.